In a typical scenario, OneSaas has the ability to pull sales data from various systems and push this into a 3PL Fulfillment Warehouse via FTP connection
However, the following scenario is not supported:
1. Sales record has been pulled from the source system and pushed into the 3PL Fulfillment Warehouse system via FTP.
2. Updates to the sales record is then made in the source system.
OneSaas will not be able to transfer updates to existing orders over to the 3PL Fulfillment warehouse. This is because once the order has been transferred over to the 3PL warehouse we assume that the packaging process has begun. There is no safe automated way to update an existing sale without risk of duplication of the order.
Our current recommendation would be to contact the 3PL Fulfillment Warehouse directly to specify any changes needed.