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Troubleshooting ZohoCRM

Could not configure connection: WEB_LOGIN_REQUIRED

This connection error is caused by the 2-factor authentication feature. You can still connect via the following steps:

1. Go to the account settings at: https://accounts.zoho.com/u/h#home
2. Click on Two Factor Authentication link
3. Click on Manage Application Specific Passwords
4. Enter an App Name and the Zoho password in the pop up. App name can be anything but we recommend OneSaas as a reference.
5. Click Generate. A newly generated password will appear in the pop up box:
6. Copy this new password and use it in OneSaas to connect to the ZohoCrm account instead of the normal password.
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