Please add Zendesk integration to your list. Ideal would be to get password level integration with Xero and Prestashop (or other ecommerce) so that a customer can use existing login information to access their account on the ecommerce, Xero and Zendesk support pages rather than creating 3 separate logins. Integration with 3rd party authentication like Open ID or Google etc directories would work too.
As I am posting this to the OneSaaS Zendesk Communities page am sure you know what I am talking about :-)
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