Xero Not Pushing

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Gareth Dummer

• March 02, 2015 16:11

Hi guys im trying to link Volusion to Xero. I am getting the following error

Products/Items do not exist in Xero - Tatami Fightwear Limited . Please create the item in Xero - Tatami Fightwear Limited or configure to push Items to Xero - Tatami Fightwear Limited and then try to sychronize again.

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  Permanently deleted user

  • March 03, 2015 04:38

  Hi Gareth,

  I believe we're helping you directly via the support ticket you raised regarding this, however generally this means that your integration has not been set up to 'create' products in Xero - only match with existing ones. By the sounds of it you will need to either -

  1 - Create the product (with SKU which is the same as Volusion) or
  2 - Set up the integration to create products in Xero when they are used in a transaction

  If you need a further hand, feel free to reach out via http://support.onesaas.com/hc/en-us/requests/new?ticket_form_id=26994 and we'll assist further!

  Kind regards,

  Matt

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