BigCommerce Integration Failing for Orders Shipped to Local Tax Jurisdiction

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User123

• December 12, 2018 23:08

Any orders shipped to the local tax jurisdiction are failing to be exported to Quickbooks. The error message is: Transaction(s) were not imported because the line items and the total don't match.

When I click through any of the the failed orders, I see that the wrong Tax rate is being applied, and this causes the order total to not match the bigcommerce order total. 

I use Avalara for automatic tax calculation. No changes were made to Avalara or Bigcommerce settings but this started happening apparently in July.

Any ideas?

1

• Official comment

  

  Johnny Chiang

  • December 13, 2018 00:46

  Hi There, I've raised your case with our team to review further. But if you could send a quick email to support@onesaas.com with some further information regarding your specific business and orders, we can dig into this deeper.

  We have been working closely with BigCommerce around various tax calculation issues and there are some updates that we're actively working on right now. So perhaps the issue you're hitting is already covered!

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  Griley

  • May 22, 2022 16:22

  Were there any solutions for this?  I'm using Avatax as well and was hoping to figure out the best way to set it up for use with your product.  Thanks! 

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  Selvakumar Apparasamy

  • December 13, 2023 12:44

  We have faced the same issue on the Magento also. The Avatax data not sync with the QB.

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