Invoice still "processing" in Magento 2.1....

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Kyle Phillips

• March 02, 2020 13:37

Good day,

An invoice in our client's Mangeto 2.1 is still under the status of "processing".....

How are we to see what the problem is, and/or fix it?

The invoice was already paid for, and so I don't understand why is has become "complete".

Kind regards,

Kyle

 

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• Official comment

  

  Johnny Chiang

  • March 02, 2020 21:25

  Hi Kyle, thanks for posting.

  This might be more of a question for Magento support, but our understanding of the Magento order statuses is that the "Processing" status means that an order has been paid, and "Completed" status means that the order has been shipped.

  I did a quick Google search for you and found this Magento page explaining things in a bit more detail:
  https://docs.magento.com/m2/ce/user_guide/sales/order-status-workflow.html

  Hope this helps? If you have more questions around this area I would strongly recommend speaking with Magento support team. If you have integration issues, please reach out to our support team via support@onesaas.com.

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  Kyle Phillips

  • March 02, 2020 13:38

  Please help! Such a beginner (or less).

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