Since Jan update & Realunch on QBO ( all sync apps , Etsy, sqaure, etc ) # major problems
when you realeased your updated app version & QBO update on layout - you seem to have added a 50% working "third party sync app".
it didn't sync for an entire month, which was shocking you realeased it half broken.
now it started syncing again ( i use Etsy & Squarespace ) however it needs work done to it, ( that you had already had before you did the update ) .
1. the ability to turn off fees importing ( alot of fees are incorrect, and it only imports half of them ) - for example your fees dont match the actual fees from that sale ( and even the fees, you cannot match it to the sale it comes from
2. since the update, it now itimports all sales receipts as VAT exclusive, so for the last month of imports, its added incorrect VAT on all the sales imported - i have had to click each one and change it to inclusive. (this did not happen before januray update, as i have checked all the older sales.
3. Also when this is fixed or added, please make a tiktok one.
-
I am having the same issues. Why is it bringing in tax at all when eBay collects the tax here in USA??? It keeps adding shipping and discounts for some reason. It doesn't add a new customer anymore, it just puts them in DEFAULT CUSTOMER. Then when it marks it paid, it pays more than the invoice and creates a credit for some reason. PLEASE FIX THIS!!!
-
any update on this @admin @support ?
i see someone updated it, with 1 new feature - which i have no idea what it does.....
but can we get it to stop importing fees, and the main thing , fix the issue where every order is being imported as tax excluded ?
if its tax excluding > the sales figure is wrong > the Vat claimed & registered is wrong > legal issues.
-
It's the same across Amazon, Etsy, eBay & WooCommerce.
Intuit tried to blame Amazon and told me to go to Amazon. They tried to say the apps are third party apps. I told them they were OneSaas apps and they now own OneSaas.
Amazon confirmed they have no issues. I knew it was Intuit's fault because it only happened after they forced us to update the apps.
Amazon and eBay pull through as Default Customer with no customer details, as they used to before. They also come through as 'Sales Receipt' and auto matches them. This is wrong because I match the individual invoices with the funds received in the bank account.
The new app has gone back and changed all my 'Invoices' from last September, which were correct, to 'Sales Receipts' and default customers.
It is a total mess. I have wasted so much time on this and don't know how I can reconcile the accounts.
I'm paying for a service which isn't what I am paying for.
At the end of my accounting year, I am considering moving to a new provider.
Please sign in to leave a comment.
Comments
5 comments