Sharon Kelly
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Activity overview
Latest activity by Sharon Kelly-
Sharon Kelly commented,
That's not good, hope you don't have too many to alter each time! They disconnected the new app, and had me do some tests to check that only the old app was connected, so far so good (this was 12 ...
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Sharon Kelly commented,
OneSaas Support. Do you have a chat button at the bottom right hand corner of this screen? If not email support@onesaas.com - Although the connector app is actually owned by Intuit, the customer ...
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Sharon Kelly commented,
Yes, we are now using the older version of the connector app, and all settings were saved, and no issues (and if there is an issue it's easier to resolve as the app connects to the online chat, as ...
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Sharon Kelly commented,
I either use the chat function (when I sign in to onesaas.com) or email support@onesaas.com - I hope that helps. List the issues you are having, and if necessary ask to revert to the previous conn...
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Sharon Kelly commented,
Today we had new issues! The customers were importing with no information "default customer" or business names were reverting to staff names (as a B2B supplier) we need Sales Invoices to state the...
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Sharon Kelly commented,
I recommend Xero or Sage ( I have used both), I'm currently using Xero for another Company, and haven't had any issues, and their updates seem to improve, not go backwards. Support also told me t...
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Sharon Kelly commented,
We are having issues with WooCommerce connectiing to QB. We had to put a prefix of WEB this avoided any duplicates (but when they did an update -without warning- we lost all settings, including th...
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Sharon Kelly commented,
hi Dan, Which app are you using instead? (to connect WooCommerce to QuickBooks?)
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Sharon Kelly commented,
Our customer refunds are also not transferring across, there is now an issue with the VAT (warning in QB saying no VAT is selected and no option to fix it) so they are "stuck", so I think we will h...
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Sharon Kelly commented,
There is also no option to manual or automated sync, previously we could state every 15 minutes/ X number of hours, daily, now we have no idea when it will sync and no manual override to test it