B2B is not the same as B2C

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Sherice

• September 20, 2023 14:28

We have set up a B2B store in Big Commerce and there is no connection to the customers payment "terms". The only current option seems to be that all customers be set to: due upon receipt, net 15, or net 30.

With B2B and built relationships over many years you have to be flexible with your payment options. We have customers that are Net 30, 60, 90, cc, etc. It is crucial to have a connection from the customer/company from different B2B websites that have the capability to accept payments other than a credit card and that sync the Payment "TERMS", so you don't have to go back to QBO and manually edit every single order to reflect that customers payment terms. This is cause for too many accounting errors, payment errors and time consuming. 

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• Official comment

  

  Johnny Chiang

  • September 21, 2023 01:46

  Hi Sherice, we fully recognize that B2B businesses have different requirements than B2C. However what we have come to find when working alongside such companies and listening to their requirements, is that often a more bespoke solution would be a better fit than our standardized integration app.

  To address specifically payment terms, not only have we encountered the standard Net 30, 60, 90 etc. But also we have been asked to accommodate a whole myriad such as:

  - EOM
  - 21 MFI
  - Staged Payments
  - Contra
  - Any combination of the above. E.g. Net 30 except for black Friday orders.
  ...etc
  
  On the eCommerce platform side, payment terms are usually heavily customized and not standard, so what this means is that some sort of complex mapping and logic needs to be put in place, covering also unforeseen scenarios such as encountering a brand new unrecognized payment term.
  
  Perhaps for BigCommerce specifically this is a standard field with standard values that we can match by default to QuickBooks, we will list this down as a potential item for our developers to explore. If there are any other B2B users who would like to see this feature, please comment below so we can gauge demand.

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