Shopify Connector didn't sync cancelled orders


1 comment

  • Official comment
    Johnny Chiang

    Hi Becky, thank you for posting. We will take this feedback on board and evaluate further. Historically we have found that the "cancelled" status within Shopify could signify a myriad of different scenarios depending on the business, and thus have different downstream implications for accounting within QuickBooks. This is especially the case if you happen to utilize QuickBooks to track inventory/stock levels.

    Furthermore, as our sync only runs once per hour, this also calls into the complex question of whether we should be syncing orders which were created and then cancelled in quick succession.

    Comment actions Permalink

Please sign in to leave a comment.

Powered by Zendesk