follow up question to solution recommended by OneSaas

Hi, I received help a few days ago for the integration of Amazon Pay sales receipts that are not going into QBO from BC because of an error with the contact info. Karol (OneSaas customer support) told me to go into the customer contact card and click on the blue icon to update the customer info so it can then be synced to QBO.

However, I cannot figure out where I go to see the customer contact card to update the info. I can't find a blue icon anywhere. Is this in BC? Or QBO somewhere? Please direct me to the correct locations. Here's some of what Karol told me to do. I neglected to ask her where to go to do this (unfortunately).

Karol: Right now, as a workaround, I edited the contacts manually then sync the invoices to QBO.

Karol: To do this, click on the invoice with the blank contact then click on the blue icon:

Karol: When you get on the contact card, click on the blue edit button on the upper right corner of the contact

Can you guys point me int he right directions so I can find the blue icon or blue edit button to edit the contact info?

Thanks!

Melissa

Official comment

Johnny Chiang

April 14, 2020 03:44

Hi Melissa, I believe our support team has sent you a direct email with instructions and screenshots on how to edit the data within OneSaas. Please check, and if you still cannot see anything reach out again via support@onesaas.com.

Our team will also be discussing internally and potentially with BigCommerce directly on how to handle cases like yours in the future. Our design and testing process has been centred around the base BigCommerce system only and has not accounted for the myriad of external/3rd party connections that can send customer/order data to BigCommerce in formats that don't conform with normal BigCommerce orders.

I'm sorry to say that for the time being if you receive any new Amazon orders into BigCommerce, and those orders have customer records with blank names, this issue will continue as your QuickBooks does not accept customer records with blank names and it's also potentially dangerous for our system to start making up names just to get the data through to QuickBooks.

follow up question to solution recommended by OneSaas

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