POS with receipt issue.

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3 comments

  • Official comment
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    Johnny Chiang

    Hi there, thank you for posting your suggestion. We will take this on board as we evaluate future features. In the meantime, is it possible to enter something into the customer name field in the Shopify POS whenever you want to send out receipts? We do recognize this is an extra step for you and apologize for the inconvenience, however it will allow the immediate syncing process to work without blocking any data.

    If there are any other Shopify POS users who are hitting a similar scenario, please be sure to leave a comment below.

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    Savonnerie-saponaria

    t's not easy to manage this while my employees are serving customers at the POS. However, we can add the information later through the Shopify admin. Typically, we just delete the customer profile (there’s a small X in the top right corner of the customer section) instead of entering a name since we don’t always know it.

    Here’s the workflow in Shopify POS:

    1. We scan the SKU.
    2. We click the "Pay" button.
    3. We choose the payment method.
    4. The transaction is complete, and we can send a receipt via email or SMS.
    5. When sending a receipt, the only options available are to add the email or SMS, with no option to enter a name.
    6. Once the email is sent, we are returned to the POS home page.

    It’s much quicker to deal with the name later because when the shop is busy, we have to go back to the customer section, find the customer, and add the name, which is slow and not very user-friendly.

    The best-case scenario would be to skip nameless clients and create them as anonymous customers, similar to when a customer makes an in-person purchase without requesting a receipt.

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    Johnny Chiang

    Thanks again for the detailed information. Your difficulties in specifying a customer name during the receipt sending process have been acknowledged.

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