6000 - Business Validation Error: You need to activate this item before updating the quantity.

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Andrew D'Abreu

• May 10, 2025 13:10

Hi There,

I am seeing this error message in the App connector between Shopify and QuickBooks. So far 16 sales receipt orders are not flowing into QB due to this error. I can't see from my end how to correct the mapping. It's all related to one SKU, in these 16 orders causing the issue. Can you assist?

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• Official comment

  

  Johnny Chiang

  • May 12, 2025 10:37

  Hi Andrew,

  Thanks for posting. Our team has located your integration account and have reached out accordingly to try and help. Usually this error is related to a product that may have been deleted, or deactivated in some fashion. In these scenarios, our team can do a reset on the entity and try to re-sync the product and associated orders.

  If anyone else is hitting this error with your Shopify integration, please reach out to our team via qbo-integrationsupport@intuit.com and we can discuss further. We're here to help!

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