Ongoing Wix → QuickBooks Connector Issues Since Jan 9 (Classes, Prefixes, Processing Errors)

I’m posting to see if others are experiencing similar issues and whether anyone has found an actual resolution.

Environment / Setup

All sales run through Wix
Accounting in QuickBooks Online
Using the native Wix–QuickBooks connector (OneSaaS / Intuit)
We rely heavily on:
- Classes for reporting and internal separation
- Sales receipt prefixes to avoid duplicate sales receipt numbers
Prior to January, the connector reliably handled:
- sales receipt creation
- class assignment
- receipt numbering

Timeline

January 9: Received notice that the Wix–QuickBooks connector needed to be upgraded to avoid interruption
Connector was upgraded as instructed
Issues began immediately after the upgrade and have been ongoing since

Issues After Upgrade

Since the upgrade, the connector has been unreliable:

Multiple transactions stuck indefinitely in “Processing”
Some transactions never importing at all
Sales receipts importing with incorrect or incomplete data
Shipping addresses importing with US – inserted between city and state
Address formatting issues causing incorrect sales tax application, including out-of-state orders being taxed
Class assignments no longer importing reliably
Receipt numbering / prefix logic inconsistent
Deposits difficult to reconcile due to missing, stuck, or incorrect sales receipts

Because our reporting depends heavily on class accuracy, the loss of reliable class imports has been especially disruptive.

Support Experience

Support case opened with QuickBooks and escalated
After not hearing back from the escalation team, I sent a follow-up email referencing the case number
Only after that follow-up, I received a response from OneSaaS stating they reviewed the connection and it “appeared to be working”
At the time of that response:
- Transactions were still stuck in processing
- Incorrect imports were still occurring
- Class, tax, and numbering issues were unresolved
I also contacted Wix Support
- They acknowledged receipt of my email and stated they would follow up
- I have not yet received a response from Wix

Current Status

At this point:

The connector cannot be trusted for accurate imports
Attempting to recreate sales receipts manually has not been feasable
We are effectively blocked waiting for a fix or guidance from OneSaaS / Intuit / Wix

Question for the Community

Has anyone else been experiencing these issues since the latest upgrade?
Has anyone received a confirmed fix or meaningful response from OneSaaS, Intuit, or Wix?
Has anyone restored:
- reliable imports
- correct class assignment
- consistent receipt prefixes
- accurate tax handling
Or has anyone moved to a more stable alternative integration?

Any insight would be appreciated. I’m trying to determine whether this is a known unresolved issue or if others have found a resolution that actually works.

Noah Rosen

January 22, 2026 22:20

We had a good talk with WIX about this and they generated case numbers, but the app is entirley managed on the quickbooks saas side so they are unable to help aside from helping us get reports to do manual entry. For us the issue started on December 5th with the upgrade option and we have over 500 orders stuck in processing. We've had some updates from the SAAS team that they are working on it, but nothing more meaningful and its been over 6 weeks at this point.

Trindleberry Pets

January 27, 2026 12:48

Just a note - QB will say they have no idea about any updates ( around jan 6th Quickbooks had a layout update - which updated the intregration apps. ) - this broke almost all them .

with settings that were present before, no longer being present.

we need to be vocal about this so they sort it, as its happening with almost all them .

Jessica

February 20, 2026 22:19

Looks like the chat team is trying to get around this issue:

"Our development team is working collaboratively to fix the issue in the new version. While they might not be fully aware of this yet, as your support team, we understand how significantly this issue impacts your workflow since we engage with you every day. Although we are not typically allowed to bypass the migration process, we are willing to make an exception if it helps us prevent further issues or inconveniences for you as our valued customer. I will work with your account now to stop the migration since it's currently in pending migration status. After that, I will try to pull up your missing transactions."