New version Quickbooks & WooCommerce connect app issues
The app has updated without warning, or any instructions. We lost our prefix for sales invoices/orders, and now have lots of issues, including duplicated invoices in QuickBooks. We pay for the app and support, and this is very unprofessional. Support confirmed they didn't know about the update and that issues are likely, and blamed the developers. They couldn't really assist with details or what the new settings should be. Previously the app would launch and support could view and assist issues, but now seem unable to assist with any real knowledge - very disappointed with the overall process
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Just a note - QB will say they have no idea about any updates ( around jan 6th Quickbooks had a layout update - which updated the intregration apps. ) - this broke almost all them .
with settings that were present before, no longer being present.
we need to be vocal about this so they sort it, as its happening with almost all them . -
Our customer refunds are also not transferring across, there is now an issue with the VAT (warning in QB saying no VAT is selected and no option to fix it) so they are "stuck", so I think we will have to manual input them ourselves. Some of the invoices have duplicate invoice numbers due the prefix disappearing.
I have escalated a complaint via a form, detailing the issues we are having
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Yes, the app is no longer working. Support suggested I use another service as they have a lot of 'known issues' and their team is working on it, but nothing has been working well since early December. Business can't operate this way, so I contacted QBO...They lowered my monthly charge since now have to pay for a 3rd party service to connect...
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It's the same across Amazon, Etsy, eBay & WooCommerce.
Intuit tried to blame Amazon and told me to go to Amazon. They tried to say the apps are third party apps. I told them they were OneSaas apps and they now own OneSaas.
Amazon confirmed they have no issues. I knew it was Intuit's fault because it only happened after they forced us to update the apps.
Amazon and eBay pull through as Default Customer with no customer details, as they used to before. They also come through as 'Sales Receipt' and auto matches them. This is wrong because I match the individual invoices with the funds received in the bank account.
The new app has gone back and changed all my 'Invoices' from last September, which were correct, to 'Sales Receipts' and default customers.
It is a total mess. I have wasted so much time on this and don't know how I can reconcile the accounts.
I'm paying for a service which isn't what I am paying for.
At the end of my accounting year, I am considering moving to a new provider.
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I recommend Xero or Sage ( I have used both), I'm currently using Xero for another Company, and haven't had any issues, and their updates seem to improve, not go backwards.
Support also told me the issue is with WooCommerce, not their app, it's not WooCommerce, nothing has changed.
We have found that customer refunds do not transfer over to QuickBooks now. Previously we could state where they should post, but like the sync choices, that box no longer appears. We have to enter all refunds manually now
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Today we had new issues! The customers were importing with no information "default customer" or business names were reverting to staff names (as a B2B supplier) we need Sales Invoices to state the company name on invoices.
Via the online chat on this web page, support have reverted our connector app to the previous version today. We can use the old connector app as long as the developers are working on fixing the issues. Hopefully this solves the problems, for now
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I either use the chat function (when I sign in to onesaas.com) or email support@onesaas.com - I hope that helps. List the issues you are having, and if necessary ask to revert to the previous connector app until they resolve all the problems
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Have they done this for you, rolled back to a version that actually worked?
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Yes, we are now using the older version of the connector app, and all settings were saved, and no issues (and if there is an issue it's easier to resolve as the app connects to the online chat, as it did before) Get in touch, and ask them to restore the previous app until they resolve the issues.
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Thanks. And who actioned this for you? Everyone I speak to tells me to speak to someone else. QuickBooks Support? OneSaas Support? Somebody else?
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OneSaas Support. Do you have a chat button at the bottom right hand corner of this screen? If not email support@onesaas.com - Although the connector app is actually owned by Intuit, the customer support is separate for QB and OneSaas (and they don't have a clue about the connector app).
List the issues you are having and state the new version of the connector app isn't working, and ask them to restore the previous app until all the issues are resolved, hope it works!
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