THIS APP IS A DISASTER.

*LONG REVIEW, PLEASE READ*

This app updated 2 weeks ago and is now found within the QBO integrations instead of a separate website. If you would like to know how that update is going, read the recent reviews. They made no announcement or instruction when this change happened. The previous connection was disconnected and we were forced to initiate a new connection on the new app in QBO. Luckily I know my way around the QBO platform and was able to find the new module. But what about the users who could not find it? There was NO announcement made, NO emails, NO notifications, and NO instructions anywhere. There is not even an article on the OneSAAS support page. This is unprofessional and a ridiculous way to rollout an update.

That is the least of our problems. The biggest grievance we have against this update is that the orders we import into QBO are now capped at 50 line items MAXIMUM. We routinely have orders that exceed 100+ line items. OUR BOOKS HAVE BEEN DECIMATED BECAUSE OF THE 50 LINE ITEM LIMIT. Our books are now off by tens of thousands of dollars, just because of this update. There is an easy solution to address this problem. Our private developer ran into this issue with the BigCommerce API months ago, and was able to offer this advice: “The issue is being caused by the BigCommerce API defaulting to only 50 items for queries for line items per order. We solved this by appending ?limit=250 to the query to get up to 250 line items per order.” I was able to relay this information to the customer service team 10 days ago and there has not been any progress.

Our second issue is that the inventory creation no longer works. This was a core feature in the previous app. When an item was created in BigCommerce, the app would create the item in QBO. The new app no longer provides this service.

Third, the app no longer imports the shipping cost form BigCommerce. This is an integral piece of any order and the new app chose to ignore it. Also, there is no option to set a Due Date Offset anymore. In fact, the new app lacks 90% of the functionality of the old app. The other 10% is in a non-working state.

The customer service team has decided to ignore my calls for help, so I am now forced to leave these reviews in every place I can. I will leave this letter in all possible app stores. I will also submit this to the OneSaas support forums. (They do not check there anyway.) The customer service team will respond to this review so that they can save face to potential users and appear to care about current users, but the harsh truth is that they do not care. They will most likely respond to this review with “please get in touch with us via qbo-integrationsupport@intuit.com.” Good luck with that. Emailing them is like screaming into the abyss. No email responses from there, either. Once again, they just do not care.

Trindleberry Pets

February 06, 2026 20:23

well said & Correct.

Sort your crap out Onesaas/ Inutit

Consulting

February 10, 2026 22:33

100% agree with how poorly this was handled :(

Also the new integration has no way to distinguish between different payment methods and prety much EVERY transaction coming in from BigCommerce has to be manually fixed by our accounting team.

This is an unmitigated disaster.

Gail Hanson

February 17, 2026 20:13

I'm so glad I found this review! I thought I was going crazy! It is all messed up and nothing is posting where it is supposed to and no where to change it! No phone phone number just sit in que with no options.

February 17, 2026 20:50

btw I was able to reach OneSAAS support today on this site and wound back our sync to the OLD version (which works so much better). Make sure you give them feedback on how awful the "upgrade" is so they can fix all the bugs before they sunset the old version :(

Go here and start a chat https://support.onesaas.com/hc/en-us

THIS APP IS A DISASTER.

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