Shopify allows editing orders, but the OneSaas integration does not sync order updates with Quickbooks invoices. Editing an order in Shopify requires manual editing of the invoice in Quicbooks, as well as manually entering additional payments in Quickbooks. For example:
- Order 1234 is created in Shopify. This order is synced to Quickbooks correctly by creating a new invoice and payment.
- Order 1234 is edited in Shopify and an additional payment is made. This edit does not update the Quickbooks invoice, and trying to sync the additional payment causes an error to occur stating that the payment cannot be synced, as the invoice already exists in Quickbooks. The invoice in Quickbooks still shows the original order.
- Order 1234 must be manually updated in Quickbooks and an additional payment entered manually to match the new Shopify order.
Please integrate synchronizing edited orders by modifying the Quickbooks invoice and creating the additional payments to the updated invoice.
Please sign in to leave a comment.