Product Exchange

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Ina Lombard

• April 29, 2021 12:22

Retail of clothing we get a lot of customers exchanging a product for a bigger size or smaller size.  I must say a little shocked to learn that OneSaaS can not deal with exchanges and this needs to be a manual action.  We thus have to manually update the Original invoice in quickbooks with the item exchanged, and then manually delete the new order created for the exchange product.  No straight answer from support, but I understand nothing on the roadmap which will enable this.  

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• Official comment

  

  Johnny Chiang

  • April 30, 2021 03:38
  • Edited

  Hi Ina, thanks for the feedback. I recently responded to a very similar request:

  Our team is definitely looking at the possibility of introducing invoice updates to our sync capability. Unfortunately there's no ETA yet as there are quite a few scenarios(as well as limitations) around the definition of what constitutes an update that OneSaas should sync, and what should be ignored.
  
  E.g. We want to be careful not to override manual changes done against the QuickBooks invoice for other accounting processes (eCommerce platforms typically do not tell us what part of a specific order was updated, rather we are just told that it has been "updated" in some way).
  Also, if we created the sale as a Paid Receipt in QuickBooks, we are also limited in our ability to make any edits. etc.
  
  
  

  
  In the meantime, unfortunately you are correct. Any customer exchanges will have to be manually corrected within your QuickBooks. We understand this is a pain-point for some of our users, and this is something we are actively discussing.

   

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