Johnny Chiang
- Total activity 141
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Activity overview
Latest activity by Johnny Chiang-
Johnny Chiang created an article,
Important Update on Shopify Connector by QuickBooks: Duplicate Transactions & Omitted fees Issue Resolved
Important Update on Shopify Connector by QuickBooks: Duplicate Transactions & Omitted fees Issue Resolved We’re committed to ensuring your QuickBooks experience is seamless and efficient, and we’d ...
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Johnny Chiang created an article,
Configuring Shopify Marketplace-Collected Taxes in the QBO Connector for Shopify
Understanding Marketplace Taxes in ShopifyHere's what you need to know:Shopify withholds Marketplace sales taxes directly from payouts and sends them to the appropriate tax authorities.These amount...
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Johnny Chiang commented,
Official comment Hi Kevin, very sorry for the delay on our reply here. Our team have been working hard to resolve this over the past week and we believe the connections have been reestablished. If you or anyone els...
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Johnny Chiang commented,
Official comment Hi Pete, thank you for your feedback. To answer your first question, if you are looking to rename your SKU values in Squarespace, then in order to prevent a duplicate item being created in QuickBoo...
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Johnny Chiang commented,
Official comment Hi All, thank you for posting. We acknowledge the issue here and have been in discussions with our counterparts over at eBay. This should now be rectified. If however you are experiencing further i...
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Johnny Chiang commented,
Official comment Hi there, our live chat is available Monday-Friday during US business hours. However if all of our agents are engaged in chat, you can also reach out via email qbo-integrationsupport@intuit.com.
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Johnny Chiang commented,
Official comment Hi Andrew, Thanks for posting. Our team has located your integration account and have reached out accordingly to try and help. Usually this error is related to a product that may have been deleted,...
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Johnny Chiang commented,
Official comment Hi there, Looks like your query has been answered. However if you would like to get in touch with our support team please reach out via support@onesaas.com.
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Johnny Chiang commented,
Official comment Hi there, thank you for posting. At the moment our integration only handles sales data, but we are acutely aware of the demand to handle fees as well and our engineering team are looking at how we ...
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Johnny Chiang commented,
Official comment Hi Lynn, Sorry to hear about the issues that you are facing. I've reached out internally to the team that manages the Square integration with QuickBooks regarding your post, and I've been informed ...