Johnny Chiang

1. Community
2. Getting Started
3. Contacting Support for Live Chat

Hi there, thank you for posting. Our live chat support is currently available during US, UK, and Australian business hours. I believe our team has already responded to you via email. However if tha...

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• Johnny Chiang
• April 06, 2020 03:31
• 0 votes

1. Community
2. General Discussion
3. Invoice still "processing" in Magento 2.1....

Hi Kyle, thanks for posting. This might be more of a question for Magento support, but our understanding of the Magento order statuses is that the "Processing" status means that an order has been p...

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• Johnny Chiang
• March 02, 2020 21:25
• 0 votes

1. Community
2. New Integration or Feature Requests
3. Woo / QBO Integration for Pre-Order Status

Hi Jacob, Sorry to say that at this point we do not have any ability to handle the WooCommerce pre-orders via the API.We regretfully understand if this means you need to seek an alternative service...

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• Johnny Chiang
• August 20, 2019 01:31
• 0 votes

1. Community
2. New Integration or Feature Requests
3. Integrate with Linnworks

Hi Adam, thanks for making this post! I've shared this suggestion with our team, if there are any others who are after such an integration please leave a comment below.

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• Johnny Chiang
• August 06, 2019 02:00
• 0 votes

1. Community
2. New Integration or Feature Requests
3. Bigcommerce and Quick book integration

Hi Lokesh/Sumanth, thanks for posting. I believe I have already reached out to you directly via email.If you cannot see our response, please send us another email via support@onesaas.com with your ...

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• Johnny Chiang
• August 05, 2019 00:27
• 0 votes

1. Community
2. New Integration or Feature Requests
3. Ability to add tags to synced orders in Shopify

Hi Bhavesh, thank you for posting! We will add this to our consideration list for new features. We do understand that it can sometimes be a hassle to log into the OneSaas account separately and che...

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• Johnny Chiang
• July 31, 2019 04:40
• 0 votes

1. Community
2. New Integration or Feature Requests
3. Woo / QBO Integration for Pre-Order Status

Hi Jacob,  Thank you for taking the time to make this post. This has been shared with our team, and we are going to be reviewing various WooCommerce official plugins to see how we can accommodate v...

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• Johnny Chiang
• July 25, 2019 06:33
• 0 votes

1. Community
2. New Integration or Feature Requests
3. New Feature Request - Sync COST of product from Magento to Quickbooks Online

Hi Francois, thank you for taking the time to make this request. The current main focus of our eCommerce-Accounting integrations is to get your eCommerce sales successfully integrated over to Accou...

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• Johnny Chiang
• May 16, 2019 00:12
• 0 votes

1. Community
2. New Integration or Feature Requests
3. Better support for WooCommerce Deposits plugin with QuickBooks Online

Hi John, thanks for posting! Your request has been logged with our team to consider on our future development roadmap. If there are any other users who are also using WooCommerce Deposits and would...

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• Johnny Chiang
• May 02, 2019 07:23
• 0 votes

1. Community
2. New Integration or Feature Requests
3. QuickBooks Online - Support for Bundle Products

Hi Tom, QBO Bundle support is still an open item on our development queue. Unfortunately this hasn't been given as much attention due to some known limitations with the QuickBooks API. Namely we ar...

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• Johnny Chiang
• March 29, 2019 03:22
• 0 votes