Troubleshooting Magento

Error: Could not authenticate user. Invalid Domain, Username, API Key or the user does not have the correct User Role set.

  1. This is caused by an incorrect setting in the Magento API Key. To fix this, log into Magento and select System->Configuration
  2. Once in the Configuration screen, scroll down and click on Magento Core API
  3. Under General Settings, select WS-I Compliance to No
  4. Go back into OneSaas and synchronise the Magento connection.
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