Troubleshooting eBay



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    Joanna Gladysz

    The connector sometimes fails to update the stock when the quantity is updated in QBO, it doesn't push it to eBay. It doesn't give any error and even if I run the sync manually, it doesn't help. Support always asks me for a single item to check and reset the product ID, but that's not the point. I want to connect an additional eBay account and Amazon account to QBO but if the connector fails to upload the actual quantity to any of the marketplaces, that will cause an issue when a buyer can buy a product which is not available but has not been updated. I can't check if every single item is updated on both eBay accounts and Amazon every time it sells. I've got 40 sales a day from my current eBay account. Could you please confirm that you understand my issue? Can you help me resolve it? I feel helpless with this issue and it stops developing my company as I can't expand to more accounts. I'm attaching an example.

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