Troubleshooting eBay

• Matching Product Data
• Merging Sales in eBay
• Historical data synchronization
• Incorrect Customer Details

Matching Product Data

OneSaas reads product codes from the 'Custom Label' field within the eBay system to match up products with other systems.

Here is more information on the Custom Label field within eBay:

http://pages.ebay.com.au/help/sell/pro-update-inventory.html

Please make sure to populate your Custom Label fields with the correct product code/SKUs.

Note:
To prevent SKU conflicts, you need to make sure that the 'Custom Label' fields in both the 'Active Listings' and 'Inventory' section match up.

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Merging Sales In eBay

OneSaas does not support merging multiple orders from the same customer into a single order for fulfillment on eBay. Changes like this will should be manually edited within the fulfillment app to avoid duplication.

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Historical data Synchronization

 If you are integrating eBay with OneSaas, please note that there is a known limitation where eBay does not provide all the requested historical data to OneSaas.

The eBay system has been known only to provide a limited range of historical data.

Currently, OneSaas is allowed to pull data dated 90 days from the current date. 

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Incorrect Customer Details 

Users who are on eBay's Global Shipping Program will encounter getting orders with incorrect contact details. We encounter this issue due to the limited data that eBay is sending over.

To resolve this, the user can reach out to eBay directly or opt-out of eBay's Global Shipping Program.

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