Troubleshooting Wix

• You Are Not Authorized Error
• Missing Orders
• Incorrect Data 
• Syncing Fees

"You Are Not Authorized" Error when launching QuickBooks Connector

If you are unable to launch the QuickBooks Connector app on your Wix store, please check the browser that you are currently using. The QuickBooks Connector is recommended to be used on the Google Chrome web browser.

If you are using the Google Chrome web browser and still hitting this error, please open a new tab and load our website login page - https://partners.onesaas.com/portal/signin/retail

Then retry launching the app on your Wix Store.

If the issue persists, please contact our friendly Support Team. 

Missing Orders

Wix has default apps that their end-users can add to their sites.

As of now, QuickBooks Connector can only pull data/orders from the following Wix Modules:

• Wix Stores - https://www.wix.com/app-market/wix-stores

• Wix Events - https://www.wix.com/app-market/wix-events

• Wix Bookings - https://www.wix.com/app-market/wix-bookings

• Wix Hotels - https://www.wix.com/app-market/wix-hotels

• Wix Invoices - https://support.wix.com/en/ascend-by-wix/wix-invoices

This limitation is mentioned in our app listings in the Wix App Store:

PLEASE NOTE: Historical Data sync is not possible with Wix Bookings, Wix Events, Wix Hotels, and Wix Invoices

One more cause of missing orders is another limitation we have in syncing unpaid transactions.

The Retrieve Store Orders with Payment Status section only applies to Store Orders as we do not sync unpaid transactions for all other supported Wix modules aside from Wix store.

If you have configured the Order and Payment status filters correctly based on your preference and there are still missing orders, please contact our friendly Support Team! 

Incorrect Customer Data from Wix Bookings

QuickBooks Connector app will not be able to get the correct customer data from Wix Bookings unless all the customer records from the site have valid email addresses.

The Wix Bookings end-user needs to make sure that all their customer records have valid email addresses to make sure that all their data will be pulled correctly.

If your Wix Bookings customer records have valid emails, but the data is still incorrect when sent to your accounting, please contact our friendly Support Team!

                                                                                                                                                          

Syncing WIX Fees

QuickBooks Connector app will not be able to pull fees from WIX API. This is a current limitation of the app since we don't have a way to sync the information from WIX API. Our development team is already discussing this with WIX support, but no ETA when this will be added.

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