Shopify is one of our most popular eCommerce integrations. Over time we have encountered certain known issues which we have highlighted below.
- Missing Invoice Payments
- Shipping Tracking Not Being Updated in Shopify
- Incorrect Billing Address
- Different Invoice Numbers for POS Orders
- Carrier Tagged As 'Other'
- Shopify Payouts Workflow Limitation
- Syncing Canceled Orders
Missing Invoice Payments
Applicable to our Shopify-Accounting Integrations. Our Shopify integration will only mark an order as paid in your Accounting system and integrate payment information if the financial status of the order is Paid.
Shipping Tracking Not Being Updated in Shopify
Applicable to our Shopify-Fulfillment Integrations.
Check if the affected orders are not marked as fulfilled already. The Shopify system does not allow fulfilled orders to be updated with Shipping Tracking details.
For some Shopify stores, orders can be marked as fulfilled automatically as soon as they are paid for. To avoid this, please make sure that the auto-fulfill feature in Shopify is turned off. More info on the auto-fulfillment feature in Shopify here:
https://help.shopify.com/en/manual/checkout-settings/order-processing#automatically-fulfill-orders
Incorrect Billing Address
Shopify can assign a billing address to the invoice directly. That means a repeat customer can specify a different billing address on each order they make.
This sort of data is incompatible with accounting systems and even CRM systems. This is because Accounting/CRM systems derive the billing address directly from the customer record details.
Different Invoice Numbers for POS Orders
If you are using your Shopify as a POS system, QuickBooks Connector does not use the Order Number from the POS Module. QuickBooks Connector uses the order_name field that is given by Shopify.
That number is what will appear in QuickBooks Connector and in the destination system unless you have set up your QuickBooks Connector account to sync invoices using the sequential invoice numbers on your accounting.
Carrier Tagged as 'Others'
Applicable to our Shopify-Fulfillment Integrations.
The Carrier Name is given to QuickBooks Connector by the fulfillment system you are using. This name should match what's in Shopify exactly to be displayed. Otherwise, the Carrier will default to 'Others'.
Syncing Canceled Orders
Within QuickBooks Connector, we cannot sync Canceled Orders as they fall under the General Status settings within Shopify. QuickBooks Connector filters read from the Financial Status settings.
We can only sync Refunded Orders but these orders need to be Refunded properly and not just Canceled.
If you have any questions, reach out to our friendly Support Team for help at any time.
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